Privacy Policy

Data Collection

As a UK registered company and a trusted e-commerce brand, Craft Axis Ltd is committed to protecting your personal information. When you interact with our website or purchase our products, we collect essential data to ensure a seamless shopping experience. This includes your name, billing address, shipping address, email address, and contact number. If you buy from us as an Amazon eBay seller UK, those platforms securely process your initial payment details. When our dedicated WooCommerce store launches, we will securely collect payment information directly through encrypted gateways. We may also gather technical data, such as your IP address and browser type, to improve website performance. We strictly collect the exact information needed to safely fulfil your orders without delay.

How We Use Data

Craft Axis Ltd uses your information primarily to process transactions, manage shipments, and provide excellent customer support. As a certified online marketplace seller, maintaining high operational standards is our priority. We utilise your contact details to send crucial order updates, delivery tracking numbers, and necessary administrative notifications. Your data helps us refine our product offerings and optimise our digital infrastructure ahead of our full WooCommerce integration. We never sell, rent, or trade your private information to unverified third parties. We may share specific details with trusted courier partners solely to ensure rapid and accurate deliveries. Furthermore, your data allows us to comply with legal obligations, prevent fraudulent activities, and uphold the strict security standards of an ISO certified corporate entity.

Cookies Policy

Our website utilises cookies to enhance your browsing experience and streamline future purchases. These small text files help us remember your preferences, analyse site traffic, and optimise our platform for our upcoming WooCommerce store. Essential cookies ensure basic site functionality, while analytical cookies provide valuable insights into user behaviour. You can easily manage or disable cookies directly through your browser settings. By continuing to navigate our website, you consent to our use of these helpful tools for better overall functionality.

User Rights

As a valued customer, you retain complete control over your personal data under UK data protection laws. You possess the explicit right to access, update, correct, or delete your information from our active databases at any time. If you wish to request a comprehensive copy of your stored data or withdraw marketing consent, simply contact our dedicated support team. Craft Axis Ltd respects your privacy and ensures all formal data requests are processed promptly, thereby maintaining our strong reputation as a highly secure and trusted e-commerce brand for our shoppers.