Return & Refund Policy

Return Eligibility

We want you to be entirely satisfied with your purchase from Craft Axis Ltd. You have thirty days from the delivery date to initiate a standard return. To be eligible, the item must be unused, unwashed, and in its original pristine condition, complete with all factory tags and protective packaging. If you bought items via our partner marketplaces, standard platform rules apply. As we transition to our independent WooCommerce store, these strict eligibility requirements guarantee that we maintain premium quality control. Personalised, perishable, or intimate consumer goods are strictly exempt from being returned due to modern health and hygiene regulations.

Refund Process

Once your returned item arrives at our facility, our inspection team will carefully evaluate its overall condition. We will promptly notify you via email regarding the approval or rejection of your pending refund. If approved, the refund is processed immediately, and a credit will automatically be applied to your original method of payment within five to seven business days. Customers purchasing through Amazon or eBay will receive their refunds directly via those respective platform gateways. For future WooCommerce orders, transactions will be securely reversed through our primary payment processor, ensuring maximum financial transparency and building lasting customer trust every time.

Conditions

Return shipping costs remain the sole responsibility of the buyer unless the delivered item is definitively faulty, damaged, or incorrect. We highly recommend using a trackable shipping service or purchasing shipping insurance for valuable items. Craft Axis Ltd cannot guarantee the safe receipt of untested return packages. Furthermore, any original shipping charges deducted from your total purchase amount are strictly not refundable. Adhering to these firm conditions helps us maintain fair prices across all our retail channels and online marketplaces.